Terms of service
Terms of Service — Last Updated: July 17, 2026
1. Introduction
These Terms of Service ("Terms") govern your use of the Rebrowed website and any purchase you make from us. By accessing our site or placing an order, you agree to these Terms. If you do not agree, please do not use our site.
This website is operated by Rebrowed ("Rebrowed", "we", "us", "our"), based in Spain. Registered address: Calle Hermosilla 48, 28001 Madrid, Spain. You can contact us at any time at support@rebrowed.com.
2. Eligibility: By placing an order, you confirm that you have the legal capacity to enter into a binding contract under the laws applicable in your country of residence, and that the information you provide is accurate and complete.
3. Accounts: You may place an order as a guest or by creating an account. Customers are responsible for maintaining the confidentiality of their account credentials and for all activities conducted through their account. Please notify us promptly at support@rebrowed.com if you believe your account has been accessed without your authorisation.
4. Products: We take care to describe and photograph our products accurately. However, colours, shades, and finishes may appear differently depending on your screen, and results vary between individuals. Product descriptions, shade names, and ingredient listings are provided for information. They do not constitute medical, dermatological, or professional advice. We reserve the right to limit the quantities of any products we offer and to discontinue any product at any time without prior notice. All products are subject to availability.
5. Website Information: We make every effort to ensure that all information on our website is accurate and up to date. However, we do not guarantee that descriptions, images, pricing, availability, or other content are complete, accurate, current, or error-free. We reserve the right to correct any errors, inaccuracies, or omissions at any time without prior notice.
6. Cosmetic Products — Important Safety Information: Our cosmetic products are intended for external use only and must be used strictly in accordance with the instructions provided. You are responsible for reading and following all instructions, warnings, and ingredient information supplied with each product and on this website. We strongly recommend carrying out a patch test before first use of any product, and at least 48 hours before using our lamination products. Discontinue use immediately if irritation, redness, or discomfort occurs, and seek medical advice if symptoms persist. Do not use our products on broken, irritated, or sensitised skin, or in or near the eyes. Keep out of reach of children. If you are pregnant, breastfeeding, have sensitive skin, or have a known allergy or skin condition, consult a healthcare professional before use. You are responsible for reviewing the ingredient list for any substance you know or suspect you are sensitive to.
7. Pricing and Payment: All prices are shown in euros (EUR) and include applicable taxes unless stated otherwise at checkout. Shipping costs, customs duties, and import taxes are additional and shown or explained at checkout where applicable. While we make every effort to ensure that pricing is accurate, pricing or typographical errors may occasionally occur. We reserve the right to correct any such errors and to cancel or refuse any order affected by an obvious error. If payment has already been made, a full refund will be issued. Payment is taken at the time of purchase through our payment providers. We do not store your full payment details.
8. Promotions and Discount Codes: Promotional offers and discount codes are subject to their individual terms and may be withdrawn, modified, or cancelled at any time without prior notice. Unless expressly stated otherwise, promotions cannot be combined.
9. Orders: Your order is an offer to purchase. A contract is formed when we send you a shipping confirmation. We reserve the right to refuse or cancel any order, including where we suspect fraud, where a product is unavailable, or where a pricing or description error has occurred. If we cancel an order you have paid for, you will receive a full refund.
10. Right to Refuse Service: We reserve the right to refuse service, terminate accounts, or cancel orders where we reasonably believe these Terms have been violated or where fraudulent or abusive activity is suspected. We also reserve the right to refuse or cancel orders where shipment would violate applicable export laws, sanctions, or trade restrictions.
11. Shipping and Delivery: Shipping, processing times, and delivery estimates are set out in our Shipping Policy, which forms part of these Terms.
12. Returns, Refunds and Right of Withdrawal: Returns, refunds, and your statutory right of withdrawal are set out in our Returns & Refund Policy, which forms part of these Terms. Nothing in these Terms limits your statutory rights as a consumer.
13. Intellectual Property: All content on this website — including text, product photography, graphics, logos, and the Rebrowed name and branding — is owned by or licensed to us and is protected by intellectual property law. You may not copy, reproduce, republish, or use our content for commercial purposes without our prior written permission.
14. Customer Reviews and Submitted Content: If you submit a review, photograph, comment, or other content, you grant us a non-exclusive, royalty-free licence to use, display, and reproduce it in connection with our business. You confirm that any content you submit is your own, is accurate, and does not infringe the rights of others. We may remove content that is unlawful, offensive, misleading, or otherwise inappropriate.
15. Acceptable Use: You agree not to use our website unlawfully, to attempt to gain unauthorised access, to interfere with its operation, or to use it to transmit harmful code or unsolicited communications.
16. Third-Party Links: Our website may link to third-party sites or services. We are not responsible for their content, policies, or practices.
17. Electronic Communications: By using our website or contacting us electronically, you agree to receive communications from us electronically. You agree that all agreements, notices, disclosures, and other communications provided electronically satisfy any legal requirement that such communications be in writing.
18. Disclaimer: Our website and products are provided on an "as is" and "as available" basis. To the fullest extent permitted by law, we make no warranties of any kind regarding uninterrupted or error-free operation of the site. Results from cosmetic products vary between individuals, and we make no guarantee of any specific outcome.
19. Limitation of Liability: To the fullest extent permitted by applicable law, Rebrowed shall not be liable for any indirect, incidental, or consequential loss arising from your use of our website or products. Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, for fraud, or for any liability that cannot be excluded under applicable law. Your statutory rights as a consumer are not affected.
20. Force Majeure: Rebrowed shall not be liable for any delay or failure to perform its obligations where such delay or failure results from circumstances beyond our reasonable control, including but not limited to natural disasters, pandemics, strikes, transportation disruptions, government actions, customs delays, internet outages, or other force majeure events.
21. Indemnity: You agree to indemnify Rebrowed against any claims arising from your breach of these Terms or your misuse of our products or website.
22. Governing Law: These Terms are governed by the laws of Spain. Where you are a consumer resident in the European Union, you benefit from the mandatory provisions of the law of your country of residence, and nothing in these Terms affects that.
23. Entire Agreement: These Terms, together with our Privacy Policy, Shipping Policy, and Returns & Refund Policy, constitute the entire agreement between you and Rebrowed regarding your use of our website and purchases.
24. Changes to These Terms: We may update these Terms from time to time. The version in force is the one published on this page at the time of your order.
25. Contact: If you have any questions regarding these Terms of Service, please contact us at: Email: support@rebrowed.com
We aim to respond to all enquiries within 1–2 business days.