Refund policy
Last Updated: July 17, 2026
At Rebrowed, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our Returns & Refund Policy below.
Your Right of Withdrawal: If you are a consumer in the European Union, you have a statutory right to withdraw from your purchase within 14 days of receiving your order, without giving a reason. The terms set out below are offered in addition to, and do not affect, your statutory rights. Please note that, in line with EU consumer law, sealed goods which are not suitable for return for health protection or hygiene reasons are excluded from the right of withdrawal once they have been unsealed. This applies to our cosmetic products.
Order Cancellations: Orders may be cancelled free of charge before they have been processed and shipped. If you wish to cancel your order, please contact us as soon as possible at support@rebrowed.com. While we will make every effort to accommodate your request, we cannot guarantee cancellation once your order has entered our fulfillment process. If your order has already been shipped, it can no longer be cancelled. You may choose to refuse delivery of the parcel. Once the package has been returned to Rebrowed and inspected, we will process any eligible refund in accordance with this Returns & Refund Policy. Please note that any shipping costs, return shipping fees, customs charges, or carrier fees incurred as a result of refusing delivery may be deducted from your refund where permitted by applicable law.
Return Eligibility: To be eligible for a return, your item must:
- Be returned within 30 days of delivery;
- Be unused, unopened, and in its original condition;
- Be returned in its original packaging, including all accessories and inserts;
- Be accompanied by proof of purchase or your order number.
For hygiene and safety reasons, cosmetic and beauty products cannot be returned once they have been opened, used, tested, or if the protective seal has been broken, even if the product has only been tested once. Any items returned that do not meet these conditions may be refused and returned to the customer.
Non-Returnable Items: The following items are not eligible for return:
- Opened or used cosmetic products;
- Products with broken or removed hygiene seals;
- Gift cards;
- Promotional or complimentary items.
Damaged, Defective or Incorrect Items: If you receive a product that is damaged, defective, or incorrect, please contact us within 48 hours of delivery. To help us resolve your request promptly, please include:
- Your order number;
- A description of the issue;
- Clear photographs of the product;
- Clear photographs of the packaging.
Once reviewed, we will arrange an appropriate resolution, which may include a replacement, refund, or store credit.
How to Request a Return: To initiate a return, please contact our Customer Support team at support@rebrowed.com. Please do not send products back without prior authorization, as unauthorized returns may not be accepted. If your return request is approved, we will provide you with detailed return instructions.
Return Shipping Costs: Unless the product is defective, damaged, or shipped incorrectly by Rebrowed, customers are responsible for the cost of return shipping. We recommend using a tracked shipping service, as Rebrowed cannot be held responsible for returned parcels lost in transit.
Refunds: Once your returned item has been received and inspected, we will notify you of the outcome of your refund request. If approved, your refund will be issued to your original payment method within 5–10 business days, and in any event within 14 days where your statutory right of withdrawal applies. Please note that your bank or payment provider may require additional time to process and post the refund. Original shipping charges are non-refundable unless the return is the result of an error made by Rebrowed. Where you exercise your statutory right of withdrawal, we will refund the standard delivery cost in accordance with applicable law.
Exchanges: We do not offer direct exchanges. If you would like a different product, shade, or variation, please place a new order after your return has been processed, where applicable.
Right to Refuse Returns: Rebrowed reserves the right to refuse any return that does not comply with this policy or where there is evidence of misuse, fraudulent activity, or abuse of our Returns & Refund Policy.
Contact Us: If you have any questions regarding this Returns & Refund Policy, please contact us at: Email: support@rebrowed.com
We aim to respond to all enquiries within 1–2 business days.