Shipping policy
Last Updated: July 17, 2026
Thank you for shopping with Rebrowed.
We are committed to delivering your order as quickly and efficiently as possible. Please review the information below regarding our shipping process, delivery estimates, and important shipping information.
Order Processing
All orders are processed within 1–3 business days (Monday through Friday, excluding public holidays). Once your order has been processed and dispatched, you will receive a shipping confirmation email with tracking information (where available). Please note that processing times are separate from shipping times.
Shipping Origin
Orders are fulfilled and shipped from within the European Union.
Shipping Destinations
Rebrowed proudly ships worldwide. Please note that shipping availability may vary depending on your country or region. If we are unable to ship to your location, you will be notified during checkout.
Shipping Options
Shipping methods available for your order will be displayed during checkout. Customers may choose from available shipping options, including Standard Shipping and Express Shipping, where available. Shipping costs are calculated automatically at checkout based on your destination and selected shipping method.
Free Shipping
We offer free standard shipping on eligible orders with a total value of €50 or more. The free shipping threshold is calculated after any discounts have been applied and before taxes or duties, where applicable.
Estimated Delivery Times
Estimated delivery times begin once your order has been dispatched. While delivery times vary depending on your location, most orders are delivered within the estimated timeframe provided during checkout. Please note that delivery estimates are not guaranteed and may be affected by factors outside our control, including customs clearance, weather conditions, carrier delays, or periods of high shipping demand.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking information. Please allow up to 48 hours for tracking updates to become available after dispatch.
Customs, Duties & Import Taxes
For international shipments, your order may be subject to customs duties, import taxes, or other fees imposed by your local customs authority. Unless otherwise stated during checkout, these charges are the responsibility of the customer. Rebrowed has no control over these charges and cannot predict their amount.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at the time of purchase. If an incorrect or incomplete shipping address is provided, delivery may be delayed or unsuccessful. If you notice an error after placing your order, please contact us immediately at support@rebrowed.com. While we will do our best to update your shipping details before dispatch, we cannot guarantee changes once an order has entered the fulfillment process.
Delayed, Lost or Missing Orders
Although we work with trusted shipping partners, occasional delays may occur. If your order has not arrived within the expected delivery timeframe, please contact our Customer Support team. We will investigate the shipment with the carrier and work to resolve the issue as quickly as possible. Orders confirmed as lost by the shipping carrier may be eligible for a replacement or refund, subject to our investigation.
Damaged Deliveries
If your order arrives damaged, please contact us within 48 hours of delivery. To help us resolve your claim efficiently, please include: your order number; clear photographs of the damaged packaging; clear photographs of the damaged product(s). Our team will review your claim and provide an appropriate resolution as quickly as possible.
Delivery Delays
Rebrowed is not responsible for shipping delays caused by events beyond our reasonable control, including but not limited to severe weather, customs inspections, transportation disruptions, strikes, natural disasters, or other force majeure events.
Contact Us
If you have any questions regarding your order or this Shipping Policy, please contact our Customer Support team. Email: support@rebrowed.com. We aim to respond to all enquiries within 1–2 business days.