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If you have any questions, check out our FAQ section.
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Frequently asked questions
When will my order be dispatched?
Orders are processed within 1–3 business days (Monday to Friday, excluding public holidays). You'll receive a confirmation email with tracking once it ships.
Where is my order?
Tracking updates can take up to 48 hours to appear after dispatch. If your order hasn't arrived in the expected window, email us and we'll investigate with the carrier.
Can I change my address or cancel?
Contact us as soon as possible at support@rebrowed.com. We'll do our best, but we can't guarantee changes once an order has entered fulfilment.
What's your return policy?
You can return items within 30 days of delivery, provided they're unused, unopened, and the hygiene seal is intact, in the original packaging.
How do I start a return?
Email support@rebrowed.com with your order number. Please wait for authorisation before sending anything back.
Good to know
Shipping & delivery
Within the EU, orders are dispatched in 1–3 business days and typically arrive within 2–5 business days.
Outside Europe, delivery usually takes 7–14 business days. Enjoy free standard shipping on all orders over €50.
Please note that once your order is with the carrier, delivery times and any customs or import delays are outside our control.
For more info about shipping and delivery, click here.
FREE SHIPPING
Free standard shipping on orders over €100
HERE TO HELP
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MADE FOR BROWS
Tools and formulas designed only for brows
EASY RETURNS
Returns extended to 30 days