FAQ

Choosing your products

Which brow product is right for me?
If you want a defined shape in one press, start with a brow stamp. If you want a ready-made brow that lasts for days, try the Brow Tattoo Stickers. If you prefer to fill gaps with hair-like strokes, the Nano Brow Pen is your tool. For a brushed-up, lifted brow, use the DIY Brow Lamination Kit. To condition the brows you already have, use the Lash & Brow Growth Serum.

Which shade should I choose?
Match your natural brow, or go one shade lighter for a softer result. Most people find a shade close to their hair colour works best.

Which brow shape should I choose?
Pick the shape closest to your natural brow. Natural Arch suits most people, Straight gives a fuller look, and High Arch adds more lift.

What's the difference between the Double Brow Stamp Kit and the Brow Stamp Powder + Shape Stamp?
The Double Brow Stamp Kit is the complete set, with multiple shapes, powder and a dual-ended brush. The Brow Stamp Powder + Shape Stamp is the single-shape option — choose one shape and one shade.

Using our products

Do I need any skill to use these?
No. Our stamps and stickers are designed for even, symmetrical brows without drawing.

How do the Brow Tattoo Stickers work?
Place the sticker on a clean, dry brow, wet the paper backing thoroughly, hold for 20–30 seconds, then peel the paper away. The design stays on your skin.

How long do the Brow Tattoo Stickers last?
Wear varies with skin type and routine, typically a few days. Avoid heavy rubbing and oil-based products to help them last.

How long does brow lamination last?
Results typically last several weeks, depending on your hair and routine.

Should I patch test?
Yes. We recommend a patch test before first use of any product, and at least 48 hours before using the lamination kit.

Are your products suitable for sensitive skin?
We publish full ingredient lists on every product page so you can check for anything you're sensitive to. If you have a known allergy or skin condition, or you're pregnant or breastfeeding, speak to a healthcare professional first.

Does the serum make my brows grow?
The serum is a cosmetic conditioning treatment. It nourishes the hairs you have and supports the appearance of fuller, healthier-looking brows with consistent use over several weeks. It does not contain prostaglandins.

Orders & shipping

When will my order be dispatched?
Orders are processed within 1–3 business days (Monday to Friday, excluding public holidays). You'll receive a confirmation email with tracking once it ships.

Where do you ship from?
Orders are fulfilled and shipped from within the European Union.

Do you ship internationally?
Yes, we ship worldwide. Availability and costs are shown at checkout.

Is there free shipping?
Yes — free standard shipping on orders over €100, calculated after discounts and before taxes or duties where applicable.

Will I pay customs or import charges?
International orders may be subject to customs duties or import taxes set by your local authority. Unless stated at checkout, these are the customer's responsibility.

Where is my order?
Tracking updates can take up to 48 hours to appear after dispatch. If your order hasn't arrived in the expected window, email us and we'll investigate with the carrier.

Can I change my address or cancel?
Contact us as soon as possible at support@rebrowed.com. We'll do our best, but we can't guarantee changes once an order has entered fulfilment.

Returns & refunds

What's your return policy?
You can return items within 30 days of delivery, provided they're unused, unopened, and the hygiene seal is intact, in the original packaging.

Why can't I return an opened product?
For hygiene and safety reasons, cosmetics can't be returned once opened, used, tested, or unsealed — even if used only once. This is consistent with EU consumer law on sealed goods.

How do I start a return?
Email support@rebrowed.com with your order number. Please wait for authorisation before sending anything back.

Who pays return shipping?
Unless the item is faulty, damaged, or incorrect, return shipping is the customer's responsibility. We recommend a tracked service.

My order arrived damaged.
Contact us within 48 hours of delivery with your order number and clear photos of the product and packaging, and we'll put it right.

Do you offer exchanges?
Not directly. Place a new order once your return has been processed.